Privacy Policy

1. Introduction

Welcome to Droply ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects users with experts for consultations and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Create a profile as an expert or user
• Book consultations or services
• Communicate with us or other users
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Profile information (bio, expertise areas, availability)
• Payment information (processed securely through Stripe)
• Communication preferences
• Profile photos and other media you upload

2.2 Communication Recording

IMPORTANT: All interactions, calls, and communications conducted through the Droply platform are automatically recorded and stored, regardless of the type or purpose of the interaction. This includes but is not limited to:

• Video calls of any kind
• Audio calls and conversations
• Text messages and chat communications
• Screen sharing sessions
• Any other form of interaction or communication on our platform

By using our platform, you consent to the recording of all your interactions and communications and acknowledge that these recordings may be used by Droply for any purpose, including but not limited to:

• Quality assurance and service improvement
• Training and development purposes
• Legal compliance and dispute resolution
• Marketing and promotional activities
• Research and analytics
• Any other business purposes as determined by Droply

2.3 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our platform
• Referring website
• Device identifiers

2.4 Third-Party Information

We may receive information from third parties, including:

• Google OAuth (when you sign in with Google)
• Stripe (for payment processing)
• Social media platforms (if you choose to connect them)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process transactions and payments
• Facilitate connections between users and experts
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Improve our platform and develop new features
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

We share relevant information between users and experts to facilitate consultations, including:

• Profile information and expertise areas
• Availability and scheduling information
• Communication during consultations

4.2 With Service Providers

We may share information with third-party service providers who assist us in operating our platform, including:

• Payment processors (Stripe)
• Cloud hosting services
• Analytics providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us at admin@droply.live.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: admin@droply.live
Platform: Droply